Job Details

Post Date 8/8/2017
Title Account Specialist
City Austin
State TX
Requisition Number 17-0056
Description CWS Corporate Housing is a premier corporate housing company offering the solution to Short Term Housing & Relocation needs. From interns to executives, CWS Corporate Housing delivers quality one, two and three bedroom fully furnished suites with all of the conveniences of home. Our Home Services Division provides apartment set-up, housekeeping and related services for our furnished apartments. CWS Corporate Housing prides itself on its unique culture. The company was founded on building positive and effective working relationships and believes that a company’s success is a true reflection of its people. Thus, CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, short-term and long-term disability), professional development, and a supportive environment that will help you achieve your goals at CWS Corporate Housing. You will receive your birthday as a holiday, clothing allowance, fitness reimbursement, and so much more.

The primary role in this position is to provide excellent customer service to our clients while serving as an essential point of contact between clients and area markets. The position will work out of the Austin Corporate Office, however other primary office locations will be considered for the ideal candidate. CWS Corporate Housing is seeking an independent, organized, and hardworking individual with a high sense of urgency for superior customer service and a passion for a fast-paced work environment. The ideal candidate must have excellent communication skills and be able to ensure the highest level of customer satisfaction.

In this position you will be responsible for:
• Determining client’s corporate housing needs
• Prepare best pricing options for clients by gathering detailed information on client’s needs and desires and communicate service requests to the Client Services Coordinator
• Distribute any sales leads to the Business Development Sales Team
• Provide organization and consistency
• Respond to client requests with urgency and professionalism via mostly email and some phone communications to provide a sense of “concierge” service to guests and clients
• Establish and maintain excellent communication and rapport with the area markets and Business Development Sales Team Generate data and reporting requirements on an ongoing and as needed basis
• Facilitate the flow of paperwork & provide administrative support to the area market
• Work as a liaison between the region and the corporate office
• Maintain client, apartment information and customer contact reporting
• Respond to customer service issues as they arise by finding creative solutions to problem solving
• Support Area Manager and Business Development Associates and Guest Services Coordinators
• Other duties as assigned
Requirements •High school diploma or equivalent is required
•Strong customer service background is required
•Property Management or Corporate Housing experience is preferred
•Strong computer skills especially with Microsoft Office products
• Ability to pass background and drug screening, driving record, and maintain current and ongoing vehicle liablity insurance
• 0-25% of travel may be required

EOE/M-F/D-V
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