They’re looking for people.
We’re looking for talent.
ARS is NOW HIRING
General Job Duties for the Web Specialist:
The Web Specialist is responsible for updating accounts with information that has been initiated through our websites.
This includes, but is not limited to the following: updating account notes, partaking in live chats, making/taking calls, negotiating payments, responding to emails, organizing excel sheets, and corresponding with various departments.
These specialists must enter all payments occurring through our websites in a timely manner and confirm accuracy of the arrangement.
The ideal Web Specialist is a dedicated professional who excels at both written and verbal communications, works efficiently and is a critical thinker. This position relies heavily on efficiency and focus.
Essential Job Duties for the Web Specialist:
Manages a pipeline of payments provided by our two websites
Reviews all payments and payment arrangements verifying the arrangement details are complete and accurate
Confirms that the terms of the arrangements are being fulfilled by the customer and all payments are posted as agreed
Log information on calls and live chats received, where required and maintains detailed and accurate records
Work with Account Representatives to assist them in answering questions of payments on accounts
Notify immediate supervisor of any errors resulting in escalation or payments
Provides exceptional customer service, both over the phone and in written communication (ie.. email ,letters and live chats) with customers
Verifies customer information and updates system with newly obtained information or changes
Understands and complies with all requirements of the Fair Debt Collection Practices Act (FDCPA)
Manages assigned accounts and complies with federal, state, and local laws, as well as the collection policies and procedures of the Company and its clients
Protects the assets of the Company and its clients by reporting bankruptcy, deceased customers, disputes, cease and desist orders, and other special circumstances immediately
upon notification by a responsible party
Qualifications for the Web Specialist:
Previous Collections experience desired not required
High level of interpersonal skills and the ability to demonstrate poise, tact and diplomacy
Ability to problem solve and think critically in any environment
Intermediate computer and typing skills
Must have obtained at least a high school diploma or GED
Commitment to punctuality and reliability
Attention to detail and a strong work ethic
All candidates must be able to pass a background check and drug screening
For 20 years, ARS has built well-established partnerships with the world’s largest, most sophisticated financial services organizations, including major banks and credit card companies.
Enjoy benefits and perks beyond the expected
Health- Medical insurance,
dental insurance and more are all part of your benefits package. You can also take advantage of our progressive employee well-being program. We offer annual health risk assessments and paid time off for preventative medical appointments. Our “Biggest Loser”
participants have lost a total of more than 4,000 pounds. And 20 percent of employees who smoke used our program to quit.
Lifestyle- With on-site
yoga, kickboxing, massages, walking clubs and our 10-year employee sabbatical program, where our employees earn a month long paid vacation, ARS benefits help you create the right balance of work, life and dreams.
Culture- Working in a
positive atmosphere that celebrates the individual. Collaborate and converse with people at every level of the company, thanks to our zero-gravity communications policy.
See if you have what it takes to join the ARS team.