Be more.

Join the ARS team to be your your best...and earn the best rewards.

Current ARS opportunities

Job Details

Requisition Number 17-0075
Post Date 7/7/2017
Title Web Specialist
City Escondido
State CA

They’re looking for people.  We’re looking for talent.

ARS is NOW HIRING Web Specialist!

General Job Duties for the Web Specialist:

The Web Specialist is responsible for updating accounts with information that has been initiated through our websites. This includes, but is not limited to the following:  updating account notes, partaking in live chats, making/taking calls, negotiating payments, responding to emails, organizing excel sheets, and corresponding with various departments.  These specialists must enter all payments occurring through our websites in a timely manner and confirm accuracy of the arrangement. The ideal Web Specialist is a dedicated professional who excels at both written and verbal communications, works efficiently and is a critical thinker. This position relies heavily on efficiency and focus.

Essential Job Duties for the Web Specialist:

·         Manages a pipeline of payments provided by our two websites

·         Reviews all payments and payment arrangements verifying the arrangement details are complete and accurate

·         Confirms that the terms of the arrangements are being fulfilled by the customer and all payments are posted as agreed

·         Log information on calls and live chats received, where required and maintains detailed and accurate records

·         Work with Account Representatives to assist them in answering questions of payments on accounts

·         Notify immediate supervisor of any errors resulting in escalation or payments

·         Provides exceptional customer service, both over the phone and in written communication (ie.. email ,letters and live chats) with customers

·         Verifies customer information and updates system with newly obtained information or changes

·         Understands and complies with all requirements of the Fair Debt Collection Practices Act (FDCPA)

·         Manages assigned accounts and complies with federal, state, and local laws, as well as the collection policies and procedures of the Company and its clients

·         Protects the assets of the Company and its clients by reporting bankruptcy, deceased customers, disputes, cease and desist orders, and other special circumstances immediately upon notification by a responsible party


Qualifications for the Web Specialist:


·         Previous Collections experience desired not required

  • High level of interpersonal skills and the ability to demonstrate poise, tact and diplomacy
  • Ability to problem solve and think critically in any environment
  • Intermediate computer and typing skills
  • Must have obtained at least a high school diploma or GED
  • Commitment to punctuality and reliability
  • Attention to detail and a strong work ethic
  • All candidates must be able to pass a background check and drug screening


About ARS
For 20 years, ARS has built well-established partnerships with the world’s largest, most sophisticated financial services organizations, including major banks and credit card companies.

Enjoy benefits and perks beyond the expected

Health- Medical insurance, dental insurance and more are all part of your benefits package. You can also take advantage of our progressive employee well-being program. We offer annual health risk assessments and paid time off for preventative medical appointments. Our “Biggest Loser” participants have lost a total of more than 4,000 pounds. And 20 percent of employees who smoke used our program to quit.

Lifestyle- With on-site yoga, kickboxing, massages, walking clubs and our 10-year employee sabbatical program, where our employees earn a month long paid vacation, ARS benefits help you create the right balance of work, life and dreams.

Culture- Working in a positive atmosphere that celebrates the individual. Collaborate and converse with people at every level of the company, thanks to our zero-gravity communications policy.

See if you have what it takes to join the ARS team.


Requirements Please see above.
Apply Online
Send This Job to a Friend