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Requisition Number 17-0073
Post Date 12/21/2017
Title Customer Service Representative
City Unity Village
State MO
Description Position Summary:


Provide exceptional customer service accepting inbound calls and electronic requests for product and service orders.

Competency Statement(s):
Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
Accountability: Able to demonstrate commitment to the position and accepts responsibility for personal actions.
Values: Able to promote a safe and inclusive environment of integrity and honesty.

Education: Minimum high school diploma or GED equivalent

Experience: Minimum one year customer service experience, preferably in a call-center environment.
Demonstrated effective interpersonal and verbal communication skills including phone skills.
Excellent organizational skills and ability to multi-task consistently.

Computer Skills: Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook.
Proficient with internet research and access. Minimum intermediate end-user of database systems to maintain client account information. Excellent keyboarding skills

Certificates & Licenses:

Other Requirements: Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing and speaking both languages. Complete human resources skills testing: MS Word and MS Excel
If bilingual skill is indicated, human resources skills testing: Spanish-English Translation

Essential Job Functions:
1. (functions essential to the job) Regular Attendance.
2. Adhere to all company policies and procedures including all safety guidelines.
3. Utilize electronic time management system to input time and attendance.
4. Maintain open status to accept telephone and electronic constituent orders and requests. Offer sales recommendations of products to callers that support organizational objectives.
5. Input customer requests into database. Research and review billing, product or shipping questions. Follow-up with constituent, as necessary.
6. Read and analyze incoming e-mails and correspondence of both spiritual and business nature, and respond according to written procedures.
7. Extract mail and perform scanning processes, as necessary.
8. Accept and direct inbound calls to the appropriate department or service

Non-Essential Job Functions:
(Functions specific to an individual position)
1. Maintain confidentiality of all work.
2. Make outbound calls as required.

Physical/Mental Requirements:
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day)
F Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day)
C Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day)

C Inside Work
N/A Outside Work
N/A Excessive Noise
C Sitting/Workstation
C Use of Hands/Fingers
N/A Climb - Stairs/Ladders
O Lifting 10 Max lbs.
N/A Traveling
N/A Exposure to Hazards
C Read/See
N/A Exposure to Temperatures
C Talk/Communicate
O Standing/Walking
N/A Taste/Smell
N/A Stoop/Kneel/Crouch/Crawl
N/A Operate Equipment/Company Vehicles
C Operate Computers
O Reaching: Forward

Work Environment: Office Environment

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An Equal Opportunity Employer