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Title Area Operations Manager
City New York City
State NY
Description The Area Operations Manager (AOM) will be a member of the management team and will work as a part of a dynamic, socially minded entrepreneurial team. This individual will play a critical role in managing and ensuring execution of initiatives at the school level and managing the financial impact of these decisions.

This position will serve as a liaison between the internal operations team and the external school-facing team and will provide high-level customer service to our largest accounts with a focus on long-term retention. The AOM will manage the school ordering process including order analysis and waste management and manage all customer service issues that arise. This person will interact with the Programs & Services Manager in the context of maintaining a superior experience for our school partners and so will combine big picture analytics with day to day communications. This person will report to the General Manager and manage a small team him/herself. The AOM will work an average of 50 hours per week. This position will be located around the FiDi and Brooklyn areas.

Duties and Responsibilities:

School Partnership and Business Development

  • Consistent communication with school leaders, school service staff, school partnership teams and culinary center personnel about all issues relating to school operations
  • Prepare periodic presentations to school management on participation, trends and reporting progress
  • Effectively communicate to Management any issues or concerns that may affect customer satisfaction, food safety or quality Operations
  • Ensure food quality standards by showing a commitment to quality from retherm to presentation of the final product
  • Prepare accurate monthly invoice for Revolution Foods’ controller to submit to schools
  • Maintain a food safe environment, complying with State, Federal and Revolution Foods food safety policies while training and enforcing the use of all safety forms and HACCP procedures
  • Maintain consistency in following meal/menu Meal Assembly Cards, ingredient knowledge & food quality & presentation standards. External Ordering and Waste Management
  • Manage the orders for each school, ensuring the highest student satisfaction and most stringent compliance regulations
  • Work closely with the Culinary Manager to manage inventory and shift meal orders as appropriate
  • Manage internal processes related to daily waste reports to insure correct data is captured in a timely way and input into Applecore and other systems, as appropriate
  • Monitor and maintain order counts to minimize external waste, working closely with operations team to insure

Qualities and Qualifications

  • Experience in the K-12 Food Service system highly desired
  • Commitment to the Revolution Foods mission that all children will have access to nutritious, tasty food to support the development of healthy minds and bodies
  • Entrepreneurial minded, coupled with an energetic and positive spirit, flexibility, a sense of humor, and a willingness to jump into any role at a moment’s notice
  • A positive attitude and ability to motivate, inspire and positively communicate goals and objectives to our global network of team members
  • A “big picture” thinker who can also manage small details accurately and brings solid analytical and creative problem-solving skills
  • Outstanding attention to detail, organizational skills and ability to manage multiple tasks/deadlines
  • Advanced computer and math skills, including Excel and Power Point
  • Ability to work independently, strong analytical and problem-solving skills
  • Demonstrated success in project management and cross functional roles/projects
  • Bilingual a plus
  • ServSafe certification mandatory
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An Equal Opportunity Employer