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Title Marketing Associate
City Oakland
State CA
Description

As a Field Marketing Associate, you will use your problem-solving and people skills to assist with field marketing events in the community. Your primary focus will be planning field marketing activation, working events, and consolidating best practices.

The role requires someone who is empathetic and passionate about providing “white glove” service to our customers engaging them in our Dinner Hero Fresh product. You must have excellent written and verbal communication skills and are able to work in a highly dynamic working environment.

Key Responsibilities

  • Handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with product and general order information
  • Assist with planning and working field marketing events
  • Sell product at field marketing events to customers
  • Show grace under pressure and demonstrate problem solving skills with a can do positive attitude
  • Document customer and product issues in accordance with our quality assurance process
  • Create FAQ and knowledge base to respond to inquiries and ensure our customer’s satisfaction
  • Collaborate with cross functional team as needed to access consumer inquiries and resolve problems
  • Able to work a flexible/variable hour schedule including weekends based on business needs

 

Requirements

Requirements

  • 1 years of event marketing experience
  • Able to lift up to 50 lbs. easily
  • Able to stand for up to 8 hours a day
  • Experience with Microsoft word and excel
  • Marketing and social media experience a plus!
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An Equal Opportunity Employer