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Requisition Number 17-0089
Post Date 4/25/2017
Employment Type Full Time
Location Kingsport
Department Holston Medical Group
FLSA Non-Exempt
Title Front Office
City Kingsport
State TN
Description The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments at check out, and balance all transactions daily. The Front Office I will answer incoming phone calls, input tasks as appropriate, and schedule follow-up appointments.

Opening Responsibilities:
• Open Safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
• Count money and log amount
• Take the phones off the evening setting and take down any messages left overnight
• Unlock doors for the business day

Check-In Responsibilities
• Ensure that insurance information is up-to-date and accurate/obtain current copy as needed
• Provide HIPAA information to patient
• Provide history form to patient if out-of-date
• Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
• Generate router for patient
• Enroll patients in myHMG

Check-Out Responsibilities
• Collect co-pay and post the collection to the account
• Schedule follow-up appointments

General Office Responsibilities
• Answer incoming phone calls
• Answer general billing questions
• Enter tasks for nurses from patient calls
• Pick up documents to shred from within the office
• Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
• Distribute items from the fax machine (date stamp)
• Key charges as necessary
• Open and distribute mail

Closing Responsibilities:
• Close out bank deposit following HMG procedures
• Close out credit card machines for the day
• Collect prescription pads, drug cabinet keys and embossers from nurses and lock in safe
• Forward phones to the evening setting

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Requirements Education/Experience/Knowledge:
• High School diploma or equivalent required
• 2 years experience in a medical office or customer service position
• Proven success asking for payment, making change, and balancing a cash drawer
• Working knowledge of managed care – overall understanding of HMO’s and PPO’s preferred
• Must have strong Customer Service Skills and a friendly attitude
  • We are an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • Holston Medical Group participates in E-Verify
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An Equal Opportunity Employer