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Requisition Number 19-0070
Post Date 5/7/2019
Title Principal Client Services Engineer
Employment Type Full Time
City Watertown/Marlboro
State MA
Description A Client Service Engineer is responsible for providing engineering support to technical staff within the power utility industry that subscribe to a Doble Service Agreement.

The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Engineers will be involved in supporting R&D related to application and product development as well as providing assistance to the field service and test department. Engineers will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. The candidate has the potential to become a recognized national and international expert.

Essential Job Functions
• Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus.
• Support R&D related to application and product development
• Provide assistance to the field service and test department
• Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations.

Qualifications
EDUCATION”
Bachelor’s Degree in a technical discipline, preferably electrical engineering. This requirement can be waived for individuals with alternative technical training, specifically focused on power apparatus and familiarity with Doble products.

EXPERIENCE

REQUIRED EXPERIENCE:
• 10 years of utility experience specifically focused on power apparatus.
• Familiarity with Doble products.
• Previous experience in the power utility industry and familiarity with electrical substation apparatus.
• Understanding of diagnostic test techniques for high-voltage power apparatus.
• A solid commitment to customer service is necessary.
• The ability to conduct oneself in a professional manner.
• Willingness to travel 30% of the time to both domestic and international locations.
• The ability to multi-task and be flexible. The daily routine includes frequent client interactions. Job assignments frequently change to meet client needs.
• The willingness to teach and work outdoors in energized substations.

OTHER HELPFUL EDUCATION OR EXPERIENCE (NOT REQUIRED):




KNOWLEDGE, SKILLS and ABILITIES:
• Strong communication skills both written and verbal. The candidate must be able to clearly and concisely express their opinion.
• Good presentation skills, will be required to conduct product training, and technical presentations at various forums and to audiences with varying skill sets.
• Requires a solid command of the English language.
• Fluency in another language is a plus.

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is often required to stand for extended periods of time, bend, sit, climb stairs, walk, utilize oral and written communication to interact with co-workers, perform manual tasks which require arm strength and dexterity. The employee may need to travel by air up to 8 hours at one time. The employee will work around High Voltage equipment. The employee must be able to lift up to 50 lbs.

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Doble Engineering Company will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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An Equal Opportunity Employer