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Requisition Number 18-0080
Post Date 3/13/2018
Title Clinic Operations Manager
City Thornton
State CO
Description This job exists to: Serve as coach and leader for the clinic, to problem solve and trouble-shoot operational issues at the site and provide support so the pods run effectively and efficiently at a strategic and tactical level, and assure operational consistency at all the sites.


• Day-to-day direct supervision/coaching of Office Technicians, Pharmacy Technicians, Medical Records, Clinic Operations Technicians, and/or Case Managers including hiring/firing authority and performance appraisals.
• Orientation, education and training of new site staff in non-clinical activities (assisted by HR). Oversee that building orientation is administered for all new staff, visitors and volunteers.
• Provides Clinical administrative support:
o Manages provider’s schedules, including opening/blocking of weekly schedules and tracking of leave requests.
o Creates and maintains clinician schedules.
o Partners with Nurse Team Manager to assure high functioning teams and systems.
o Coordinates with Nurse Team Manager to schedule alternative visits.
• Manages facility and equipment:
o Manages all administrative and clinical equipment maintenance and repairs.
o Coordinates resolution of IT and phone problems with IT staff.
o Conducts bi-annual site safety inspection and safety drills.
o Works with Axis Management to complete repairs and inspections.
• Oversees patient collections, safety, customer service and operational duties:
o Cash collection and deposits to assure cash deposits are properly completed daily
o All administrative tasks associated with the VFC, CLIA, OSHA, CWCCI and other programs, including managing injectibles and immunizations.
o Conducts and/or oversees weekly, biweekly, and monthly audits on operating procedures, encounters and charts.
o Assures monthly and daily information is submitted as required (taxi vouchers, chart audits, daily encounters, etc.)
o Supervises ordering and inventory of vaccines, office and clinical supplies to assure all necessary supplies are available when needed.
o Follows up on “Your Comments Count” cards for operational issues.
• Primary contact for Pharmacy, Finance, HR, IT and other Department assuring that site-level department wide functions are handled appropriately.
• Actively seeks out initiatives for quality improvement:
o Develops and implements operations related procedures and training.
o Writes up, reports and follows up on all incidents that are operational in nature.

Requirements A. Education / Experience
1. High School Diploma or GED. Bachelor’s degree or some college preferred.
2. Three years of management experience required.
3. Minimum of 1 year of medical office experience preferred.

B. Knowledge, skills and abilities:
1. Flexible with ability to flourish in a team management system
2. Sensitivity to low income, ethnic minority community
3. Excellent problem solving and organizational skills
4. Proven leadership skills
5. Must possess good verbal and written communication skills.
6. Coaching skills
7. Bilingual Spanish preferred.
8. Excellent computer skills
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An Equal Opportunity Employer