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Requisition Number 18-0046
Post Date 7/23/2018
Title Bilingual Hygienist Assistant
City Boulder
State CO
Description The purpose of this position is to have a staff member who is cross trained in certain aspects of administrative support for both the dental and medical providers resulting in a smooth integration of dental services on the pod. This job exists to provide pro-active pod support of the dental hygienist and medical team in creating a great customer experience for the patient.

• Quality scheduling of patients
• Accurate preparation for the patient visit
• Excellent customer service upon patient arrival and during the visit
• Follow appropriate telephone protocol for patients and employees.
• Initiate, update and maintain electronic dental record.
• Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
• Assist in the coordination/communication regarding patient care between medical and dental clinics
• Maintenance of confidentiality.
• Facilitation of patient flow.
• Maintain cultural sensitivity during the patient visit.
• Assist other pod members whenever possible.
• Report signs of abuse/neglect to a clinic manager.
• Register patients into NextGen and update family members and any changes in patient status.
• Support the Clinical and Dental teams with planned care initiatives such as managing recalls and using registries to ensure that patients are coming in for needed care and completing dental treatment plans.
• Participate in both Medical and Dental staff meetings and activities as appropriate.

Requirements A. Education / Experience
1. High School diploma or GED preferred.
2. One year in a dental facility preferred.

B. Knowledge, skills and abilities:
1. Bilingual in Spanish and English. (Must be proficiently fluent in the written English for the medical records role and proficiently fluent in spoken Spanish for all other roles)
2. Basic computer, math, written and phone skills.
3. Ability to work under pressure and handle multiple tasks at one time.
4. Excellent customer service and organizational skills.
5. Sensitivity to low income, ethnic minority community is required.
6. Able to flourish in a team management system.

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An Equal Opportunity Employer