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Requisition Number 18-0011
Post Date 2/21/2018
Title Bilingual Dental Front Desk
City Thornton
State CO
Description The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the dental providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the dental team in creating a great customer experience for the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Accurate collection and balancing of patient payments.
• Quality scheduling of patients
• Accurate preparation for the patient visit
• Excellent customer service upon patient arrival and during the visit
• Follow appropriate telephone protocol for patients and employees and vendors.
• Initiate, update and maintain electronic dental record.
• Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
• Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.)
• Maintenance of confidentiality.
• Facilitation of patient flow.
• Maintain cultural sensitivity during the patient visit.
• Assist other pod members whenever possible.
• Oversee appropriate cleanliness and activity in patient lobby.
• PAR related duties
• Reception and appropriate distribution of all clinic deliveries.
• Report signs of abuse/neglect to a clinic manager.
• Register patients into NextGen and update family members and any changes in patient status.
• Support the Dental team with all planned care initiatives.


Requirements A. Education / Experience
1. High School diploma or GED preferred.
2. One year in a dental facility preferred.

B. Knowledge, skills and abilities:
1. Bilingual in Spanish and English. (Must be proficiently fluent in the written English for the medical records role and proficiently fluent in spoken Spanish for all other roles)
2. Basic computer, math, written and phone skills.
3. Ability to work under pressure and handle multiple tasks at one time.
4. Excellent customer service and organizational skills.
5. Sensitivity to low income, ethnic minority community is required.
6. Able to flourish in a team management system.
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An Equal Opportunity Employer