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Job Details

Title Study Abroad Advisor
Business Unit Study Abroad Programs
Location Portland, ME
Description The Study Abroad Advisor (SAA), has primary responsibilities for meeting and exceeding enrollment targets for study abroad programs in the assigned region. The SAA maintains constant contact with prospective and accepted students, advising them throughout the application review process and post-acceptance and pre-departure procedures, including advising on complex immigration and visa processes. The SAA is responsible for proactive outreach and conversion of applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.

Primary Responsibilities:
• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application and pre-departure process for a specific CIEE program region
• Process applications efficiently and independently administer admission decisions to CIEE programs for a specific program region
• Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants
• Develop and execute strategies to fully prepare students for their onsite experience, and to improve student conversion
• Initiate regular, proactive and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the entirety of the enrollment cycle with the goal of increasing program enrollments
• Advise prospective, accepted, and confirmed students on complex visa and immigration processes. Liaise with foreign consulates and CIEE’s third party visa broker and counsel to clear application roadblocks and keep abreast of changes in laws and regulations relating to immigration across portfolio sites
• Manage the editing process for pre-departure materials, visa instructions and other information delivered to participants upon acceptance to a CIEE program, in collaboration with onsite staff
• Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion
• Ensure the integrity of participant data in the database systems
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing and program development for the region
• Serve as back-up contact when other advisors are out of the office
• Provide superior student-centered customer service throughout the pre-departure process
• At all times, exercise good professional judgment and consideration in addressing problems and questions that arise with students, parents and CIEE staff
• Perform other duties as assigned

Accountability
The Study Abroad Advisor is accountable for:
• Converting applicants to paid participants
• Responding in a timely manner to all questions, issues, problems, and/or needs of the students, parents, institutional study abroad advisors, resident staff and corporate staff related to the job duties as outlined. This includes managing crises, which include escalated and emergency situations
• Upholding the highest level of student-centered customer service and professional discretion in any situation
• Maintaining efficiency in processing applications
• Accuracy of data and other participant details
• Timely and organized delivery of participant information and materials to onsite Staff
• Representing CIEE with integrity, accuracy, and in the spirit of its mission
Requirements • Must be comfortable making informed decisions independently to resolve a variety of issues and emergencies
• Education - Bachelor’s degree required
• Work Experience – 1-2 years of work experience in a sales and/or customer service oriented field. Demonstrated interest in education abroad or higher education is preferred
• Experience Abroad - Personal study or living abroad experience is required Sales – Demonstrated success in achieving sales or enrollment targets strongly preferred
• Student-centered Customer Service - Must have strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email
• Time Management - Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines
• Administration - Must have strong organizational and administrative and reporting skills and extreme attention to detail
• Travel - Must be willing and able to travel regularly- domestically and internationally, in support of program outreach efforts. Travel will be approximately 15% of year
• Technology - Must have solid experience working with Microsoft Office Programs including Word, Excel and Outlook. Must know how to set up mail merges and how to format spreadsheets and documents. Experience with CRM systems preferred. Must be comfortable with learning new databases and technology
• Flexibility – Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities

Work Environment Requirements:

• Ability to perform the essential functions of the position listed above
• Lifting: 0-25 lbs; frequency of lifting: infrequent
• Ability to speak and listen on a telephone
• Ability to type, and view a computer screen
• Ability to bend and sort paperwork in a filing cabinet

CIEE’s typical work week is Monday-Friday, forty hours per week. Regular work schedules may vary based on business needs.
  • CIEE strives to lead a robust community of international program providers and sponsors through innovation, exemplary service, and exceptional efficiency. Our success depends on having the very best professionals. We are committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge. We foster excellence through tapping the skills of a diverse workforce and promoting a dynamic environment where talented individuals of differing perspectives and cultural backgrounds work together to advance our mission. CIEE is an Equal Opportunity Employer. Applications by ethnically diverse and underrepresented groups are strongly encouraged.
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