Job Details

Requisition Number 19-0044
Post Date 1/15/2020
Title Information Manager
City Washington
State DC
Description The American Library Association (ALA) seeks an Information Manager in its Public Policy and Advocacy (PPA) office. This position is based in Washington, D.C.

ALA is the foremost national association for libraries and information centers in the world, delivering pragmatic solutions to pressing issues such as expanding economic opportunity, advancing education and learning in the global economy, as well as strengthening the public interest in information policy issues such as telecommunications, copyright/licensing, access to government information, funding, privacy and free speech.

The Information Manager has two primary responsibilities. First, this position provides library services for the office, which includes managing online resources and subscriptions and providing direct reference services. Second, the Information Manager has operational responsibility for our Salesforce customer-relationship management (CRM) system, both to manage it on a day-to-day basis as well as to lead efforts to improve its effectiveness.


• CRM Coordination and Data Analysis: Use Salesforce to enter and manage data; design, develop, and deliver reports and dashboards that measure progress and impact of campaigns; ensure data integrity and internal workflow; and maintain documentation of system configuration and team processes.

• Research and Reference: Anticipate, locate, evaluate, and supply information needed by PPA staff through databases, research, internal information analysis, and news sources of interest to the association.

• Other Duties: Support and participate in special events and projects sponsored by, or of interest to, the staff and membership.

Salary: Negotiable from the low 50s, based on relevant experience. ALA has an excellent benefit package that includes medical, dental, generous paid vacation and a retirement annuity.


Apply online including cover letter and resume

(Additional documents are uploaded on the same screen as your resume)


Please send cover letter and resume to:

American Library Association
Human Resources Department
Ref: infomgrPPAWOffice
fax: 312-280-5270

The American Library Association is an equal opportunity employer: Disability/Veteran.
Master’s degree in library science or a closely allied area; minimum three years of experience in researching and handling information requests; prefer experience with Salesforce and database management. This individual must be able to work in a fast-paced environment and manage multiple projects simultaneously.

Apply On-line
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