Job Details

Requisition Number 18-0020
Post Date 8/3/2018
Title Director, Conference Service Operations
City Chicago
State IL
Description The American Library Association (ALA) is the foremost national organization providing resources to inspire library and information professionals to transform their communities through essential programs and services. For more than 140 years, the ALA has been the trusted voice of libraries, advocating for the profession and the library’s role in enhancing learning and ensuring access to information for all.

ALA is seeking a Director, Conference Services Operations who can visualize and plan continuously updated content delivery (both formal and peer-to-peer) for a diverse audience and coordinate/manage the internal/external resources necessary to deliver a high-value product

The mission of ALA Conference Services is to provide professional services and well-planned events of value to ALA's members, exhibitors and staff while returning financial and long-term growth.

Reporting to the ALA Executive Director, the Director, Conference Service Operations
is responsible for:

 Providing day-to-day oversight/supervision for the ALA Conference Services group, (5 direct reports and 1 indirect report)

 Coordination of content planning for the ALA Annual Conference and Midwinter Meeting, including coordination with various ALA units and external providers

 Effectively managing the finances relating to annual and mid-winter conferences

 Developing innovative programs and learning/engagement activities

 Conducting ongoing assessment of programs and conference effectiveness in engaging members and other attendees

 Participating in planning/developing overall ALA professional development programs and member engagement programs, working with colleagues across the Association

 Monitor content needs within the profession and changes in the environment, to keep conference programs relevant to attendees

 Researching, inspecting, evaluating negotiating and recommending future ALA conference sites; negotiate and execute contracts with hotels and convention centers (along with, but not limited to visitor bureaus, catering, function space, audio/technology, conference speakers, and other general services) participating in future conferences

 Staff liaison to the ALA Conference Committee and related subgroups

 Working with Conference Services Director (contracted position) to build innovative and expansive conferences for ALA, and to support membership and the association

There is approximately 20% travel for this position, both regionally and nationally.

ALA holds 2 major conferences during the year:

Midwinter Meeting

The American Library Association (ALA) holds an annual business meeting known as the ALA Midwinter Meeting. Generally held in January, the conference draws more than 7,500 leaders in the library and information industry for some 2,500 meetings and events. Some 450 exhibits feature the latest in books, videos, computers and other materials available to today's libraries and their user

Annual Conference

The American Library Association (ALA) holds its Annual Conference each June, which is attended by more than 20,000 librarians, educators, writers, publishers, friends of libraries, trustees and special guests. The conference includes more than 2,000 meetings, discussion groups, programs on various topics effecting libraries and librarians as well as tours and special events. Topics include libraries and technology, censorship and literacy. Approximately 900 exhibiting companies feature the latest in books, videos, computers and other materials vital to today's libraries and librarians. ALA units display professional exhibits highlighting the various aspects of the profession.

Starting Salary: Negotiable from $100,000 based on experience. ALA offers a comprehensive and valuable benefits package that includes generous paid vacation and retirement annuity.

Closing Date: Consideration of candidates will begin on August 3, 2018 and continue until the position is filled.

Application Process

In addition to sending in your resume, candidates should include a cover letter outlining the strategic value that they will bring to ALA and Conference Services, drawing upon past successes and experience.

Apply online including your cover letter, resume and salary expectations.

(Additional documents are uploaded on the same screen as the resume)


Send your cover letter, resume and salary expectations to:

American Library Association
Human Resources Department
Dan Hoppe – Associate Executive Director, Human Resources
Ref: Director Conf Serv. Operations
50 E. Huron Street
Chicago, IL 60611

The American Library Association is an Equal Opportunity Employer: Disability/Veteran.
Desired Experience:

 Ability to visualize and plan continuously updated content delivery (both formal and peer-to-peer) for a diverse audience and to coordinate/manage the internal/external resources necessary to deliver a high-value product

 Successful entrepreneurial skills and history

 Experience developing staff

 Experience with adult education

 Experience establishing and maintaining partnerships and sponsorships

 Significant knowledge of the profession and library community, including current trends, ability to see both the “big pictures” and individual segments

Core Competencies/Skills:

 Ability to effectively manage time despite multiple requests with competing deadlines

 Ability to work collaboratively within a complex organization

 Ability to collaborate effectively with members and staff with diverse perspectives (strong interpersonal skills)

 Ability to create a coherent content picture from content received from multiple sources

 Discipline required to work on projects over periods of months/years

 Excellent written and verbal communication skills with the ability to influence at various levels

 Fiscal acuity

 Self-starter who is committed to continual self-improvement and growth

 Strategic, innovative, creative, future-oriented thinker

 Strong organizational skills

Required Education and Experience

 Bachelor’s degree in hospitality, event management, business, communications, marketing or related field required; Graduate degree preferred

 Certified Meeting Professional Certification highly desired

 Minimum 15 years overall experience

 Minimum 5 years supervisory experience
Apply On-line
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