Job Details

Requisition Number 18-0004
Post Date 3/1/2018
Title Community Engagement Manager
City Chicago
State IL
Description ALA is seeking a highly skilled and innovative community engagement manager. We seek a candidate who will create clear, welcoming pathways for members to engage with and contribute to the work of the association. The ideal candidate will build ALA membership through the development and execution of engagement strategies that promote our organization’s programs and services

Reporting to the ALA Associate Executive Director for Advocacy and Member Relations, the community engagement manager will be responsible for:

• Creating and managing vibrant online communities for ALA members by posting content that connects members, and facilitates networking and engagement
• Encouraging ALA members to complete their online community profiles to connect them to people, networks, groups and products of interest
• Promoting member participation in ALA’s online communities via print, online, email, and social media
• Working in conjunction with the ALA Community Engagement Specialist, create automation and personalization rules for ALA’s online communities
• Through personalization, encourage ALA members to join ALA divisions and round tables within their communities of interest
• Identifying non-ALA members participating in the online communities and communicate the benefits of ALA membership
• Working collaboratively with other ALA membership marketers, coordinate and standardize services, marketing, onboarding and other messaging

This is an opportunity to work in a fast-paced environment that is mission-driven and empowers staff to creatively carry out responsibilities. ALA’s office is conveniently located in downtown Chicago with numerous public transportation options nearby. Starting salary range is negotiable from the mid-50s based on experience and qualifications. ALA has an excellent benefit package that includes medical, dental, generous paid vacation and a retirement annuity.


Apply online including a cover letter and resume.

(Additional documents are uploaded on the same screen as your resume)


Send your resume and cover letter to:

American Library Association
Human Resources Department
Ref: commengagemgrAdvMembRels
50 E. Huron Street
Chicago, IL 60611
Fax: 312.280.5270

The American Library Association is an equal opportunity employer: Minority/Female/Disability/Veteran.

Requirements • Bachelor’s degree in marketing, communications, public relations or related field or equivalent experience is required. Background in library and information science, nonprofit, and/or associations is a plus.

• Minimum of 5 years relevant experience in marketing and communications with demonstrated success.

• Demonstrated expertise in managing online communities.

• Strong project management, collaborative, analytical, and organizational skills.

• Exceptional oral and written communication skills, attention to detail, and visual creativity.

• Must be a self-starter, innovator, and problem-solver.

• Ability to work well under pressure, to meet deadlines while making sound decisions, and to accommodate shifting priorities.

• Ability to establish and maintain effective, collaborative working relationships with other staff and member leaders. Must also be able to work independently.

• Aptitude for providing excellent customer service to co-workers, members, and external customers.

• Daily usage of MS Office applications, content management systems (e.g., Higher Logic or similar), association management systems (e.g., iMIS or similar), email marketing services (e.g. Informz or similar), and social media platforms.

Apply On-line
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